Monroe County Dept. of Human Services

Address 2
111 Westfall Road
City, State Zip
Rochester, NY 14620
English, Spanish

The department provides various forms of assistance to citizens of Monroe County including income support, medical assistance and comprehensive services designed to promote a higher quality of life for children, families and disadvantaged or elderly adults.

Contact Information:

Centralized Services at DHS -English 11-06-13
DHS Contact Information -English - 11-06-13
Centralized Services at DHS - Spanish - 11-06-13
DHS Contact Information- Spanish - 11-06-13 (1)


Financial Assistance:  This area of human services encompasses Temporary Assistance, Emergency Assistance, Food Stamps, Medicaid, Home Energy Assistance Program (HEAP) and day care subsidies for working parents.

Child & Family Services:  This area of human services encompasses Child Protective Services (CPS) Foster Care, Adoption, Adult Protective Services (APS), and other family services teams such as, the Youth Opportunity Unit (YOU), Family Access and Connection Team (FACT) and the Impact team housed at Bivona Child Advocacy Center on Lake Avenue.

The Sands Family Constellation Building at the Monroe County Pediatric & Visitation Center:  This facility is a joint venture between Monroe County Department of Human Services, Monroe County Department of Health-Starlight Pediatric Clinic and the Society for Protection and Care of Children (SPCC). The center provides a revolutionary state-of-the-art facility enhancing our already established premier medical home for foster care children, co-located with a supervised visitation center.

The Children's Detention Center is a secure detention facility for youth up to age 18 who are awaiting adjudication. The center serves the entire Rochester/Monroe County area and also some outlying counties as needed.

The Office of Mental Health (OMH) oversees the mental health, alcohol/substance abuse, and developmental disability systems in Monroe County and provides funding to a number of community agencies for the provision of services to individuals and their families. Mental Health services are available for adults, adolescents and children.

The Office for the Aging (OFA) is responsible for planning, coordinating, funding and advocating for programs and services which meet the needs of Monroe County residents age 60 and over. Services are targeted to individuals with the greatest social and/or economic need, placing emphasis on serving those older persons who are low-income, minority or those with physical or mental disabilities.

The Rochester/Monroe County Youth Bureau is a planning, funding and coordinating agency dedicated to developing, implementing and evaluating a comprehensive system of services for youth in our community. The office operates on the belief that youth and their families deserve the best services possible.

The Fatherhood Connection is a men's parenting and personal development group facilitated by Reggie L. Cox.  To register, please contact your caseworker or Reggie Cox at 585-753-6725