Frontier Telephone of Rochester
If you have been living without phone service because you cannot afford it, you may be eligible for special assistance. Frontier is committed to helping qualified low-income individuals pay for telephone service by supporting the principles of Universal Service.
To receive Lifeline Telephone Service discounts in New York, you must certify that you or someone in your household currently receives benefits from one of these programs:
Supplemental Nutrition Assistance Program (SNAP) formerly Food Stamps
Supplemental Security Income (SSI)
Federal Public Housing Assistance (Section 8 )
Low-Income Home Energy Assistance Program (LIHEAP)
Safety Net Assistance or Family Assistance
Veteran’s Disability or Veteran’s Surviving Spouse Pension
National School Lunch Program’s Free Lunch Program (NSL)
You may also qualify if your annual income is at or below 135% of the Federal Poverty Guidelines. Please download the application and return to Frontier Communications along with proof of eligibility. After Frontier receives your completed application and the required proof of eligibility, we will establish the effective date for your discounts to begin and issue the appropriate credits.
You must notify Frontier when you are no longer eligible for Lifeline. Lifeline service is a non-transferable government assistance program that provides a discount on the cost of monthly telephone service. Lifeline is limited to one discount per household and only eligible customers may enroll. You must also verify your continued eligibility annually with Frontier. Frontier also offers a one-time credit toward installation fees for customers that qualify for Lifeline service.
To download the Lifeline application for the state of New York, click here.
For further information, please contact Customer Service. A Frontier representative will be happy to answer your questions. Call us. We’re here to help.