3-1-1 City of Rochester

311 or 585-428-5990

Nothing says “We’re here to help,” like 311. These three digits on your telephone keypad provide citizens immediate access to City government and all of its services. This number works inside city limits. To reach the 311 Call Center outside city limits call (585) 428-5990. Live representatives are ready to assist you 24-hours-a-day, seven-days-a-week, with the exception of New Years Day, Memorial Day, Labor Day, Thanksgiving and Christmas.